As we offer a number of services including support, monitoring and proactive response, our support bundles are ideal for clients looking for full coverage. The three support bundles offer increasing levels of included hours and support coverage to cater for businesses of varying sizes. For requirements outside of the scope of these bundles, please contact us and we can tailor a support bundle.
Support bundles
Bundle Options
Standard
- 2 hours remote support provided per month
- System monitoring included
- Backup monitoring included
- Support available 9am-5pm Monday – Friday
- Support available outside of business hours charged at normal rates
Extended
- 4 hours remote/on-site support provided per month
- System + network monitoring included
- Backup monitoring included
- Support available 9am-5pm Monday – Friday
- Support available outside of business hours charged at normal rates
- 20% discount on DR services
Premium
- 8 hours remote/on-site support provided per month
- System + network monitoring included
- System/network health analysis & recommendation
- Backup monitoring included
- Support available 8am-10pm Monday – Friday
- Support available outside of support hours charged at normal rates less 20%
- 20% discount on DR services
Contact us to discuss your IT support requirements.
Notes:
- Support hours are not accrued
- Remote or on-site support can be used for end-user, network or server support
- Project work, including server or network upgrades are outside the scope of monthly support
- Additional hours are charged at standard support rates unless specified otherwise
- Minimum term: Quarterly