1. Purpose
Webres Solutions is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, prospective clients, suppliers, employees, and other stakeholders. This Privacy Policy outlines how Webres Solutions collects, uses, stores, discloses, and protects personal information in the course of providing information technology services, consulting, managed services, software development, and related business activities.
Webres Solutions recognises that privacy is fundamental to maintaining trust and is committed to handling personal information in accordance with applicable Australian privacy principles and industry best practices.
2. Scope
This policy applies to clients and client representatives, website visitors, suppliers and contractors, employees and prospective employees, and any individual whose personal information is collected by Webres Solutions.
3. Information We Collect
Contact Information, Business Information, Technical Information, and Employment Information reasonably necessary for service delivery and business operations.
4. How We Collect Information
Information may be collected through direct communications, support requests, service agreements, website forms, recruitment processes, and authorised third parties.
5. How We Use Personal Information
To provide IT support and managed services, deliver consulting and project services, communicate regarding services, fulfil contractual obligations, recruit and manage employees, and comply with legal requirements.
6. Access to Client Systems for Technical Support
As part of providing technology services, Webres Solutions personnel may require authorised access to client systems, networks, devices, applications, cloud environments, email systems, and stored data for troubleshooting, maintenance, security investigations, and service delivery.
Privacy During Technical Support Activities
Webres Solutions acknowledges that access to client systems may expose personnel to confidential, private, sensitive, or commercially valuable information.
Access will be limited to authorised personnel with a legitimate business need. Access will be restricted to the minimum level necessary to perform the required support activity. Personnel will not intentionally access, review, copy, modify, or disclose information unrelated to the support task being undertaken. Any information encountered during support activities will be treated as strictly confidential. Client information will not be used for any purpose other than delivering the agreed service. Appropriate technical and administrative safeguards will be maintained to protect client data. All employees and contractors are bound by confidentiality obligations and are required to maintain the privacy of information obtained through their work.
Webres Solutions recognises that maintaining client trust is critical and expects all personnel to conduct support activities with professionalism, discretion, and respect for client privacy at all times.
7. Disclosure of Personal Information
Personal information may be disclosed to authorised employees, contractors, service providers assisting in service delivery, or where required by law.
8. Data Security
Webres Solutions implements appropriate safeguards including access controls, multi-factor authentication, encryption, secure backups, security monitoring, and staff training.
9. Data Retention
Personal information will be retained only as long as necessary for service delivery, contractual obligations, compliance requirements, and business records.
10. Access and Correction
Individuals may request access to and correction of personal information held by Webres Solutions.
11. Complaints
Privacy complaints will be investigated promptly and handled fairly.
12. Changes to this Policy
This policy may be updated from time to time.
13. Contact Information
Webres Solutions
privacy@ws1.com.au
Privacy Commitment
Webres Solutions understands that clients place significant trust in us when granting access to their systems and information. We are committed to ensuring that all personal and business information encountered during the delivery of our services is handled with the highest degree of confidentiality, integrity, and professionalism.